Last updated: August 7, 2026

Madelives provides international shipping for personalized and made-to-order products.

Total delivery time consists of:

Production time + shipping time

1. Production Time

Most personalized orders require approximately:

3–7 business days

Production may take longer for:

• Complex personalization;
• Handmade items;
• Photo products;
• Detailed engraving;
• Custom previews;
• High-volume periods;
• Holiday seasons;
• Products requiring customer confirmation.

Product-specific estimates displayed on the product page take priority.

2. Estimated Shipping Time

After production, estimated shipping times are generally:

• United States: 7–15 business days;
• Canada: 8–18 business days;
• Australia and New Zealand: 7–16 business days;
• United Kingdom: 7–15 business days;
• European countries: 7–18 business days;
• Other supported destinations: 10–25 business days.

These are estimates and not guaranteed delivery dates.

3. Possible Delays

Delivery may be affected by:

• Customs inspections;
• Public holidays;
• Severe weather;
• Carrier disruption;
• Labor disputes;
• Natural disasters;
• Remote delivery areas;
• Incorrect addresses;
• High seasonal volume;
• Government restrictions;
• International transportation delays;
• Events beyond our reasonable control.

4. Shipping Confirmation

When tracking is available, a shipping confirmation email will be sent after the order ships.

Tracking may require 2–5 business days to begin updating.

5. Multiple Shipments

Products may be produced or shipped by different fulfillment partners.

An order may therefore:

• Arrive in multiple packages;
• Have multiple tracking numbers;
• Arrive on different dates.

Customers are not normally charged additional shipping solely because we divide an order into separate packages.

6. Address Accuracy

Customers are responsible for providing a complete and accurate address, including:

• Full recipient name;
• Street address;
• Apartment or unit number;
• City;
• State or province;
• Postal or ZIP code;
• Country;
• Telephone number where requested.

Contact [email protected] immediately if you notice an error.

Address changes are not guaranteed after fulfillment begins.

7. Incorrect or Incomplete Addresses

Madelives is not responsible for failed delivery caused by:

• An incorrect address;
• An incomplete address;
• A missing apartment number;
• An incorrect postal code;
• An outdated address;
• A customer’s failure to collect the parcel.

If the package is returned, the customer may be responsible for reshipping costs.

Personalized products returned as undeliverable are not automatically eligible for refund because they cannot normally be resold.

8. Customs, Duties, and Taxes

International orders may be subject to:

• Customs duties;
• Import taxes;
• VAT;
• GST;
• Brokerage charges;
• Carrier handling fees;
• Other local government charges.

Where charges are collected at checkout, this will generally be shown during checkout.

Where they are not collected at checkout, the recipient may be responsible for payment.

9. Customs Processing

Customs processing is controlled by local authorities.

Madelives cannot guarantee customs clearance times or determine whether a shipment will be inspected.

We will provide available order and shipment information where reasonably possible.

10. Refused or Unclaimed Shipments

If a customer:

• Refuses delivery;
• Does not collect the parcel;
• Does not pay required import charges;
• Provides an inaccessible delivery location,

the parcel may be returned or destroyed by the carrier.

Additional shipping charges may apply.

Personalized products are not automatically refundable in these circumstances.

11. Shipping Delays

When we cannot ship an order within the promised or reasonably expected time, we may contact the customer with:

• A revised shipping estimate;
• The option to continue waiting;
• The option to cancel the unshipped order for a refund where required.

12. Lost Shipments

A shipment may be treated as lost when:

• The carrier confirms loss;
• A carrier investigation is completed;
• A reasonable period passes without movement or delivery.

If confirmed lost, we may provide a replacement or refund.

13. Delivered but Missing

When tracking shows “delivered,” customers should:

• Check around the delivery location;
• Check mailboxes;
• Ask household members;
• Ask neighbors;
• Contact the local carrier;
• Wait up to 48 hours.

Contact us if the parcel cannot be found.

14. Shipping Restrictions

We may be unable to ship certain products to particular locations because of:

• Carrier restrictions;
• Customs restrictions;
• Product regulations;
• Sanctions;
• Remote-area limitations;
• Operational limitations.

If we cannot fulfill an order, we will contact the customer and provide an appropriate refund for the affected item.

15. Contact Us

Madelives Customer Support
Website: madelifes.com
Email: [email protected]