Track the latest available status of your Madelives order using the order-tracking tool on this page.

How to Track Your Order

Enter the requested information, which may include:

• Your tracking number;
• Your order number;
• The email address used at checkout.

You may also use the tracking link included in your shipping confirmation email.

When Will I Receive Tracking?

Most products require approximately 3–7 business days for production before shipment.

Tracking information is normally sent after the product has completed production and has been handed to the shipping provider.

Tracking Activation

Tracking may take approximately 2–5 business days to begin updating after shipment.

During this period, you may see messages such as:

• Label created;
• Shipment information received;
• Pre-shipment;
• Awaiting carrier pickup;
• Tracking not yet available.

These statuses normally mean that shipping information has been created but the carrier has not yet completed the first physical scan.

Common Tracking Statuses

Order Confirmed

We received your order and payment confirmation.

In Production

Your personalized product is being prepared, printed, engraved, assembled, inspected, or packaged.

Shipped

The product has left the production or fulfillment facility.

In Transit

The package is moving through the shipping network.

Customs Clearance

The package is being reviewed by customs in the destination or transit country.

Out for Delivery

The local carrier intends to attempt delivery.

Delivered

The carrier has recorded the package as delivered.

Delivery Attempted

The carrier attempted delivery but could not complete it.

Returned to Sender

The package is being returned because of an address problem, failed delivery, refusal, unpaid import charges, or failure to collect it.

Why Has Tracking Stopped Updating?

International tracking may pause while a shipment:

• Moves between countries;
• Transfers between carriers;
• Waits for customs clearance;
• Moves through an untracked transport stage;
• Waits for a regional sorting scan;
• Experiences carrier delays.

A temporary pause does not necessarily mean that the package is lost.

Multiple Tracking Numbers

Orders containing multiple products may be divided into separate packages.

Each package may:

• Have a different tracking number;
• Follow a different route;
• Arrive on a different date.

Tracking Shows Delivered but I Cannot Find It

Please:

1. Check your mailbox and safe delivery locations.
2. Ask household members.
3. Ask nearby neighbors.
4. Contact the local carrier.
5. Verify the address on your order.
6. Allow up to 48 hours for premature delivery scans.

If you still cannot find the package, contact:

[email protected]

Include your order number and tracking number.

Tracking Shows an Address Problem

Contact the local carrier and Madelives immediately.

Address corrections are not always possible after shipment.

Additional charges may apply when a package must be returned or shipped again because the customer submitted an incorrect or incomplete address.

Tracking Shows Customs Clearance

Customs processing is controlled by local government authorities.

Customs may request:

• Import-duty payment;
• VAT or GST payment;
• Recipient identification;
• Additional delivery information;
• Other documents.

Respond promptly to carrier or customs requests to avoid delay or return.

Tracking Shows Returned to Sender

Contact us at:

[email protected]

Include:

• Order number;
• Tracking number;
• Current delivery address;
• Any information received from the carrier.

Personalized products returned because of an incorrect address, refusal, unpaid customs charges, or failure to collect are not automatically eligible for refund.

When Is a Package Considered Lost?

A shipment may be considered lost when:

• The carrier confirms loss;
• The carrier completes an investigation;
• A reasonable period passes without tracking movement or delivery.

A temporary tracking delay alone does not necessarily establish that a package is lost.

Need Help?

Madelives Customer Support
Website: madelifes.com
Email: [email protected]

Please include your order number and tracking number so that we can assist you more efficiently.